Effective Date: 28 June 2025
Concordia Conflict Resolution (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share, and protect your information when you use our website: www.concordiacr.co.uk, and how this complies with UK data protection laws and advertising platform requirements (including Google Ads).
1. Information We Collect
a. Information You Provide Voluntarily
We may collect personal information you provide to us directly, such as:
- Your name, email address, and phone number when you contact us or book a service
- Any other details you choose to provide in communication with us
b. Automatically Collected Information
When you use our website, we may automatically collect certain data including:
- IP address, browser type, operating system
- Pages visited, time spent on site, clicks and interactions
- Device and referral information
c. Cookies and Tracking Technologies
We use cookies and similar technologies (including third-party tools) to:
- Improve website performance and user experience
- Analyse site traffic
- Deliver targeted advertising via platforms like Google Ads and Facebook
- Track visitor engagement using Independent Analytics (independentwp.com), a privacy-friendly tool that does not use cookies or external tracking
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide conflict resolution services
- Improve and optimise our website and services
- Measure the performance of marketing campaigns
- Display relevant ads through Google Ads and other platforms
- Fulfil any legal or regulatory obligations
3. Our Legal Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
- Consent – where you have given us permission (e.g. accepting cookies)
- Legitimate interests – to improve our services, analyse data, or market to you in a proportionate way
- Legal obligation – where processing is necessary for compliance with the law
4. Sharing of Data
We do not sell your personal data. We may share information with:
- Service providers – including our website host, CRM tools, and communication systems
- Analytics and advertising platforms – such as Google Ads, Facebook, and Independent Analytics
- Legal authorities – if required for compliance, protection of rights, or by law
All third-party providers are required to respect the security of your data and act in accordance with applicable data protection laws.
5. Cookies & Tracking
Our site uses:
- Essential cookies for website functionality
- Analytics cookies (Google Analytics, Independent Analytics)
- Advertising cookies (Google Ads, Facebook Pixel)
- Consent management tools to allow users to accept or reject non-essential cookies
You can manage your cookie preferences at any time via our website banner or browser settings.
6. Retention of Data
We retain your personal data only as long as necessary:
- Contact form submissions: up to 2 years
- Analytics data: up to 26 months (depending on provider)
- Legal/financial records: in accordance with statutory requirements
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure (right to be forgotten)
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
8. Security
We use appropriate technical and organisational measures to protect your data, including:
- Secure hosting with HTTPS encryption
- Access controls and authentication
- Regular software updates
No internet transmission is 100% secure, but we take all reasonable steps to safeguard your information.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. International Data Transfers
Where your data is processed outside the UK (e.g. by Google or Facebook), we ensure that adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK government or relevant adequacy decisions.
11. External Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those third parties.
12. Updates to This Policy
We may update this policy from time to time. The most current version will always be available on our website with the effective date clearly shown. Significant changes will be communicated to users where appropriate.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Concordia Conflict Resolution
Email: [email protected]
Phone: +44 746 764 7024
Website: www.concordiacr.co.uk